Common questions
Short answers to what people ask before they connect. The terms and the privacy policy say the same things in full.
Getting started
- What does Diffa do, in one sentence?
- Diffa fetches the payouts from your payment platforms, codes them with the right accounts including VAT and books them in your accounting software, so that paid out matches booked every month.
- Which platforms and accounting software does it work with?
- Every source and accounting program is listed on the Integrations page with its status: available, in progress or planned. Which ones are ready today is shown right there.
- How do I get started and how long does it take?
- You connect the accounting program, connect a source, approve the accounts Diffa suggests and choose the date bookkeeping should start from. For a company with one source it usually takes under half an hour. Nothing is booked until you switch bookkeeping on.
The bookkeeping
- Do I need to know bookkeeping or do I need an accountant?
- Diffa is a tool, not an accountant. It suggests accounts as well as VAT codes, but you or your accountant decide on them and remain responsible for the books being right. Many let their accountant approve the accounts once and then let Diffa handle the rest.
- Does Diffa book anything without my approval?
- No. Diffa collects material as soon as a source is connected, so that you can see what will be booked, but nothing is sent to the accounting program until the accounts are approved and you have switched bookkeeping on for the company. A voucher is never booked twice.
- How is VAT handled: OSS, reverse charge and the platform fees?
- Sales are booked gross with the VAT the platform reported, OSS sales on their own accounts without a Swedish VAT code. The platform fees are booked separately: a fee from an EU company such as Stripe with reverse charge, a fee carrying Swedish VAT such as Klarna as input VAT as the platform reported it. Diffa never computes VAT the platform did not state.
- When are sales booked: on the day of the sale or when the payout arrives?
- On the day of the sale. Each sales day is booked against the receivable from the platform when the day is over. The books then show what the platform owes before the money has arrived and the payout is reconciled against what is already booked. For a source you can instead choose one voucher per payout or per transaction. With the cash method, sales are booked when the payout arrives.
- What happens with refunds and payments in other currencies?
- A refund is booked as a reversal of the original sale on the day the refund was made. The platform fee for it is booked separately. Payments in other currencies are converted at the Riksbank rate on the transaction date. The difference against what was actually paid out is booked as an exchange rate difference.
- What happens if Stripe or the accounting program is down?
- Diffa waits and catches up on what was missed when the platform or program responds again. Every voucher has its own number and its own key, so nothing ends up out of order or booked twice. The monthly reconciliation shows if anything is still missing.
Price and agreement
- What does it cost and is there a trial?
- The price depends on how many sources the company connects and is on the pricing page, excluding VAT. The pricing page also says what applies to new customers who want to try first. The price for accounting firms will be set before launch.
- Can I cancel at any time?
- Yes. The agreement runs monthly with no fixed term. A cancellation takes effect at the end of the current billing period. Until then everything works as usual. The material behind your vouchers remains available for eight years.
- Can I buy Diffa through Fortnox or Shopify instead?
- Yes. If you buy in the Fortnox App Market, Fortnox bills you together with the rest of your Fortnox subscription. In the Shopify App Store it goes on the store bill. The service is the same. What differs is in the appendix Purchases via a platform.
Data and security
- Where is my data stored and what do you keep about my customers?
- Bookkeeping data and material are stored in Sweden. About your customers Diffa keeps nothing personal: names, addresses, e-mail, phone and card details are removed before anything is stored. What remains is the platform ids, amounts, currency, country and VAT. More is in the privacy policy and on the Security page.
- How long is the material kept?
- Everything behind a voucher is kept until 31 December of the eighth year after the voucher year, even if you stop using Diffa. That is longer than the seven years of the Swedish Bookkeeping Act. You can export the vouchers as SIE 4 at any time.
Accounting firms
- How does it work for an accounting firm with many clients?
- The firm sets up its client companies itself, copies approved accounts between clients and sees on one page whether the month balances for each of them. The client never needs to sign in if the firm handles everything. The firm pays per client company with all sources included.
Did not find your question? Write to support@diffa.se.